1. Is there somewhere that I can see a list or map of the areas you
service?
Click here to view a map of the areas that we currently service and the
areas that we plan to move into within the near future.
Please be aware that this map is not 100% accurate, a site survey is
required to determine line of sight even if you are within the green
circles.
2. How does the service work?
The Storm Wireless Internet Service is a high-speed (two-way)
symmetrical service that uses radio frequency (RF) waves to move the
data. The entire network meets or surpasses all Industry Canada (ICAN)
safety standards in place today. We use 2.4Ghz and 5.8Ghz license
exempt equipment to transmit our signals. It is a line-of-sight system
that has a coverage area of approximately 8 Kilometers from the
broadcast tower.
The system operates in an "always on mode" and there is no time limit
on the service. Because the system is "always on" it is STRONGLY
recommend that you get a firewall for your household. If you currently
have an email address with Storm and you are upgrading, your email
address will remain the same as it currently is.
The system would have a dish installed on your house/property/building
and would be connected to a modem internally that is attached to your
computer. Visit our Storm Wireless Photo Gallery.
3. How far does the service work from the tower?
You must be within an 8-10 km radius from the tower to receive our
wireless service. This service depends on line of sight and special
requirements pertaining to visibility with one of our towers.
4. What is meant by Line-of-Sight?
Line-of-Sight means our installers must be able to go on top of your
roof or building and physically be able to view the tower, and the
tower is not obstructed by trees, buildings, structures, or hills.
5. How do I know if I am close enough or have visibility?
To find out the status of your possibility of service you must have a
FREE site survey conducted. The service ranges from 8-10km from each
tower. To get a survey, you need to contact Storm directly and schedule
one in your area.
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6. How do I get a ** Wireless Site Survey ** conducted?
To get a site survey to see if you can have Wireless Internet at your
location, please fill out the online order form and in the comments section
mention 'SITE SURVEY' so we can follow up with you.
Note: Once the online form is received by a staff member they will narrow
down whether the location is able to receive service or not (in accordance
with areas listed above). If you do not hear from a staff person, please
feel free to call us during regular business hours with the following
details:
Your Full Name:
Home Phone:
Business Phone:
Full Address (including township):
Major Cross St/Hwy.:
7. How long does it take until a site survey can be conducted?
Our installer will not conduct the site survey until the service tower
is up and running. Upon application for a site survey it will take
place within 5-10 business days. ***Please note that this period is dependant on current workloads, and there may be much longer delays due to high demand.
8. Is there a charge for the site survey?
When the survey is conducted, if visibility is verified, and you are
able to receive service, but do NOT have the service installed - a $50
charge will apply. If you are unable to receive service or there are
extra charges for the service and you decide to have have it, there is
NO charge for the site survey.
9. What if I move to another location? Can I keep my HighSpeed Wireless
active?
If you move to a new location, we can conduct another site survey to
see if you are able to subscribe. In the event you are, there may be a
small $250 service install charge that will apply to get you
reconnected. If you are an existing client, you will NOT pay the entire
initial setup fees again.
10. Do you have photos and samples of what the wireless systems look
like?
Yes. You can find these in our photo gallery by clicking here. If you
have additional questions, or need to see what works for you best,
please feel free to contact our sales or technial support team.
11. What does the service come with?
Our Residential Wireless service operates with dynamic IP addresses and
you can not "serve" hosting from this residential service. The basic
service package comes with storage space and email accounts (see the
chart above). The Commercial Wireless service operates with static IP
addresses so you CAN "serve" from this service. This option comes with
varied throughput limits, email accounts, website hosting and a free
dial-up account.
12. Can I get TV service with my Wireless Internet as well?
Sorry. Not at this time. Our service is good for highspeed Wireless
Internet only.
13. How fast is the service compared to Dial-up?
The service is VERY fast and depending on the setup can be up to 20x
faster than dialup. You can compare the wireless service to a fast DSL
connection with speeds up to 2MB on residential connections, and up to
20MB on business connections.
14. Do I get a deal and save money if I have a business account already?
You may qualify. Please contact us so we can review your account.
15. Can I connect several computers to the one wireless connection?
Yes. Depending on the setup, you can add the wireless connection to a
network and share the connection on your local premise.
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Residential Print/Fax Order Form
