Storm Internet Services offices will be on our annual holiday hours from Dec 24th until Jan 2nd. The schedule is as follows:

Saturday, December 24 Xmas Eve - Office Closed Sunday, December 25 Xmas Day - Office Closed Monday, December 26 Boxing Day - Office Closed

Tuesday, December 27 Customer services by telephone only avail 9-5pm Wednesday, December 28 Customer services by telephone only avail 9-5pm Thursday, December 29 Customer services by telephone only avail 9-5pm Friday, December 30 Customer services by telephone only avail 9-5pm

Saturday, December 31 Office Closed Sunday, January 1 Office Closed

Please note that our Admin Staff and Webmaster will not be available during this time, however all emergency on-call services will be active.

So, if you celebrate Christmas, Hanukkah, St. Nicholas Day, Ramadan, Eid al Fitr, Fiesta of our Lady of Guadalupe, St. Lucia Day, Kwanzaa, Omisoka, Winter Solstice, or New Years Day... We wish you and your family a safe and happy holiday season!

Customer Service will resume at 8:00 a.m. on Monday January 2nd 2006.

SEND HOLIDAY eCARDS!

Send your holiday greetings well in advance! Visit Storm.ca and you can send *free* holiday eCards to your friends, family and loved ones. Visit http://www.storm.ca/eCards

WE'VE CHANGED HOW WE DO BUSINESS!

Here at Storm Internet Services, we are always looking to improve on our customer service, we have had many ideas and suggestions on how to do this, and we've taken action! As of September 1st 2005, we have consolidated some of our departmental duties, enabling us to better serve our clients. Residential sales, billing and technical support have all been consolidated into a single Customer Service department, giving you a 'one-stop shop' experience! If you require any assistance for any issue, our Customer Service Representatives can help you! They are available from 8:00 a.m. to 10:00 p.m. Monday to Friday, and 9:00 a.m. to 5:00 p.m. on Saturday and Sundays. Holiday hours are announced in advance. Our Customer Service Manager (Kevin Preece) is also available during regular business hours (Mon-Fri 9-5) to assist as well.

DID YOU KNOW?

-Storm offers a free spam filter for our users with @storm or @superaje e-mail addresses? For Storm users, simply visit http://www.storm.ca/spam or for Superaje users, visit http://www.superaje.com/spam to configure the settings on your account!

-When you e-mail either billing or support, you receive an automated response with a 'ticket number'. This number is a reference to your inquiry, so if you call in, you can inquire on the status by simply giving us that number.